Shipping policy

SHIPPING POLICY

Thank you for visiting and shopping at Ankh MedSpa. Following are the terms and conditions that constitute our Shipping Policy.

Processing Time

All orders are processed within [1 to 3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that high volume periods (such as holidays or sales events) may result in slight delays. If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: $7.95 flat rate (Estimated 3-5 business days)

  • Expedited Shipping: Calculated at checkout based on carrier rates.

  • Free Shipping: We offer free standard shipping on all orders over $200

Local In-Store Pickup

You can skip the shipping fees with free local pickup at our clinic. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pickup within [INSERT TIME, e.g., 24 hours].

We will send you an email when your order is ready along with instructions.

Our pickup hours are: [INSERT DAYS AND HOURS, e.g., Mon-Fri: 9am - 5pm]

Pickup Location: Ankh MedSpa 229 Rugged Creek Drive, Stockbridge GA 30281, United States

Please have your order confirmation email handy when you arrive.

How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within [INSERT NUMBER] days of receiving your shipping confirmation email, please contact us at ankhmedspa@gmail.com with your name and order number, and we will look into it for you.

International Shipping

[Delete this section if you do not ship internationally] At this time, we currently ship to addresses within the [INSERT COUNTRY, e.g., United States and Canada].

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Ankh MedSpa is not responsible for these charges if they are applied and are your responsibility as the customer.

Damages & Lost Packages

Ankh MedSpa is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

If your package is marked as "Delivered" but you cannot locate it, please check with neighbors and your local post office. If it is still missing after 48 hours, please contact us at ankhmedspa@gmail.com so we can assist you.

Incorrect Shipping Addresses

Please review your shipping address carefully when placing an order. We are not responsible for orders sent to incorrect addresses provided by the customer. If you realize you made an error, please contact us immediately at ankhmedspa@gmail.com. If the order has not yet shipped, we will do our best to correct it.